Mercari Customer Service Issues

I purchased a Michael Kors striped black tote purse on December 24. However, it was not what I wanted, so I returned it via FedEx. They informed me that the bag was returned to you and received on December 30. I have the tracking number. I have contacted your customer service multiple times, but I have only received the runaround. I am disappointed in the service and will not be ordering from you again. Please refund the $[redacted].62 back to my card. It is unfair for you to have both the bag and my money. If I do not hear from someone regarding my return, I will file a police report. Thank you. - Elsie D Roach

I recently received a Victoria's Secret Pink long sleeve shirt that was inaccurately described in the listing. The measurements provided only indicated the length and arm size, but failed to mention the width. Despite being labeled as a size small that fits a medium, the shirt is too wide; it doesn't fit any standard size properly, appearing slouchy and oversized. After reaching out to the seller and receiving a response claiming accuracy in the description, I managed to initiate a return and inadvertently rated the seller before resolving the issue. While I have made numerous satisfactory purchases on this platform before, this particular item's misleading description has left me dissatisfied with the seller's positive rating and in need of a refund.

I submitted an offer with a witness present. However, the seller did not respond and changed the listing price shortly after I made my offer. The seller failed to communicate that my offer was not accepted and simply increased the price without explanation. When I tried to contact them, they disabled my ability to reply to their messages. I am dissatisfied with this experience as a frequent buyer and seek clarification on this matter. The seller in question is highervibecrystals. Initially, the item was listed at $20.00, and I offered $17.00. To my surprise, the price was then changed to $25.00 labeled as a bundle. These alterations occurred shortly after I placed my bid, raising concerns about the fairness of the selling process. I find this behavior unprofessional and unjust and have decided not to make future purchases from this seller. I intend to share my experience with others as well.

I recently bought a coin on Mercari, and upon receiving it today, I noticed a discrepancy. Prior to making the purchase, I asked the seller about the authenticity of the coin, specifically if it was genuine or a copy. The seller assured me it was the real deal. However, upon inspection, I discovered that while the weight and measurements match, the coin is missing the inscriptions "e pluribus unum." Typically, a copy of a coin should be marked as such by law; this feels like an attempt to counterfeit. I want to steer clear of any illegal activities and just receive the item I paid for. My suggestion for resolution is to refund the purchase amount as in-app credit so my spouse and I can buy a genuine coin. I am looking for a return form, a return label, and the in-app credit. The item's ID is M[redacted]1, purchased for $[redacted]. I am within the three-day return window and have not rated the seller yet.

I bought a coin on Mercari with the item ID M[redacted]1. Before purchasing, I asked the seller if it was genuine, and they assured me it was real. However, upon receiving it, I discovered it was a counterfeit. It matches in weight, size, and shape but lacks certain key markings. I want Mercari's assistance in facilitating the return process, refunding the money to my account or providing in-app credit for a future purchase. My wife and I still wish to buy the authentic item we intended. I request assistance in swiftly resolving this by reimbursing the amount spent and guiding me on returning the item with a USPS shipping label from The UPS store for prompt resolution.

I bought a coin on Mercari and asked the seller if it was genuine before making the purchase. The seller confirmed it was authentic. However, upon receiving the coin, I noticed it was missing the inscription "e pluribus unum," indicating it might be counterfeit. I have been collecting coins for 40 years and believe this to be a counterfeit attempt. My wife and I do not wish to be involved in anything illegal. To resolve this, I would like to return the coin and receive a refund either to my credit card or as in-app credit. Please assist me in resolving this matter. The item ID is m64-[redacted]. Thank you for your attention and cooperation in addressing this promptly.

Recently, my son and I bought a pair of Apple AirPod Pros on Mercari for his Christmas gift. He has been wanting them for two years, and we decided to split the cost. However, after a closer look, we suspect they might be fake. Another buyer contacted me with a similar issue, and now the seller's store is empty. It's disheartening to think my son's cherished Christmas gift may have been a scam, especially after saving up for it. I have tried reaching out to the seller without success. I usually find Mercari a reliable platform but this experience is disappointing. Any assistance in resolving this would be greatly appreciated.

I came across a microwave oven listed on your website for $23.00, which initially seemed like a great deal. However, I was taken aback by the shipping cost, which turned out to be 1/12 times the price of the item. This information was not provided until after I had inputted my payment details, leaving me feeling misled and frustrated. I promptly exited the window as I couldn't find any option to confirm or cancel the sale. Now, I urgently need clarification regarding whether my card will be charged for this purchase. I have no interest in keeping the item and would not have proceeded with the transaction if I had been informed of the total cost from the beginning. After attempting to reach out to your customer service, I was placed on hold for 25 minutes only to be informed that my call couldn't be taken. This experience has left me questioning the integrity of your company. Please contact me at your earliest convenience to resolve this issue to avoid any further action. Thank you for your attention to this matter.

On 12/18/19 at 2:52 PM, I sold an LOL Dolls Glamper playset. I informed the customer that delivery before Christmas wasn't guaranteed but shipped it out promptly. Despite my efforts, the tracking showed a delivery date of December 26th. The buyer opted to refuse delivery and have it returned, which led UPS to return it to Mercari in California on 01/13/[redacted]. I am now without both the merchandise and payment. I have tried to communicate this via chat but was informed it was being delivered without further details. The package was delivered to Mercari. Kindly either return my merchandise or process payment. Your swift assistance and accuracy in resolving this is greatly appreciated.

I am seeking assistance regarding a recent purchase of AirPods from an individual. Unfortunately, I have discovered that the seller is engaging in fraudulent activities. Despite promising a refund and replacement AirPods, the seller has failed to deliver. Evidence in our messages confirms that the seller is under 18 years old and has been deceitful in their dealings. I have already reached out to Apple, who advised contacting the seller directly. However, the seller's responses have been untruthful and unhelpful. I was unaware of the implications of leaving a rating for the seller, and I now require intervention to resolve this issue promptly. As a minor at 15 years old, it is distressing to have fallen victim to such a scam. I request immediate attention to this matter to secure a refund for the misrepresented product. Thank you for your assistance.

Hello, I recently purchased a DVD set from DVD Media Crazy which was the Pantera Rare Live DVD SET [redacted] - [redacted] for $18. The DVDs arrived 3 days ago, and though I only had the chance to watch them last night, to my disappointment, all 6 DVD-Rs are blank. I reached out to the seller 24 hours ago but have not received a response yet. I intentionally held off on providing a rating until this issue was addressed, however, I noticed a rating has been left without my input. I find it frustrating that a positive rating was given without my consent when I am seeking a resolution for this faulty product. I believe the rating system needs to be reconsidered. My username is SLINO, and I would appreciate a refund and a prompt response regarding this matter. Thank you.

I received an electric salt grinder that was defective. The plastic cylinder cover, supposed to screw in, did not fit. The previous owner might have known about this issue when they sold it to me. I've been struggling to process a return on the website since I received it. It has been frustrating as I've spent hours over three days trying to fill out the return form. Despite uploading the required photos within the set three-day time limit, an error message appeared, making it impossible. The website was not user-friendly. After finally managing to submit the form with the photos today, an error occurred stating it couldn't process and to "try later." I am looking for a return label and feeling disappointed with Mercari's customer service. Their platform is great for listings but not so much for addressing issues. Please reach out to me at the provided email or call me at [redacted].

I shipped a delicate antique birdcage in a well-labeled lamp box to a buyer. Despite marking it "fragile" and "do not crush," the package arrived late with paint scrapes and holes. The wooden birdcage was damaged with a large chunk missing. The buyer initiated a damage claim, not a return, through Mercari, yet the platform is insisting it's a return. I carefully followed all the damage claim guidelines, but Mercari has not approved it, even though the claim is for $75.00.

Hello, my name is Alex, and I'm reaching out regarding the Sony Camera I purchased. Unfortunately, there were some screen problems with it, so I returned it for repair. However, mistakenly, I placed my personal camera in the same box, which looks very similar to the one I bought but has more features and is more expensive. It appears that the other party involved now has my camera. I just found out recently that it was the camera belonging to someone else. Although some time has passed, the other person should have informed the platform about the mix-up. I don't have an invoice number to provide as your system is restricting my access. I believe the individual has taken advantage of the situation, and I'm considering seeking assistance from the platform. I hope to have my camera returned and for the right one to be sent back to its owner. Thank you for your help. Regards, Alex.

I, the seller (Chrislee), recently sold a Sapphire ring to Hangdao. The item (m[redacted]7) matched the description and photos accurately. Despite no issues, Hangdao returned the ring with a simple apology. Although Mercari guidelines weren't in favor of a full refund, one was given. However, I am puzzled by the return as there were no faults with the product. Recently, the order was marked as delivered, but I have not received it. The ring's value is $[redacted], and not knowing its whereabouts is concerning as a new seller. Attempts to contact were unsuccessful, possibly due to an incorrect number. Clarification on the situation would be greatly appreciated. Thank you.

I purchased an iPhone 8 Plus from Mercari, but when the package arrived, it was empty. I trust Mercari will address this issue promptly. Due to serious illnesses affecting my husband and our reduced income, this loss is significant. It's discouraging that the seller received payment, yet I received no iPhone. This is the second time I've encountered this problem with Mercari, causing me to reconsider future purchases. The seller shows concern, but the package lacked proper protection for the device. I urge for a swift resolution to this matter. Despite past positive experiences, I am now hesitant to continue using Mercari. The previous issue with a faulty IMEI number was resolved, but this remains unresolved. Requesting assistance and questioning the insurance practices for costly items on Mercari.

I recently received the West Bend Electric Wok I ordered, but upon inspection, I noticed that the lid is severely warped, rendering it unusable. The item was described as in very good condition, which is not accurate. Furthermore, it arrived unclean. I paid for the item through PayPal with transaction ID: 34T68214CN496144G. The return address lists Vanessa Hasal from Gilbert, AZ. I am Mr. Jan Kaulins residing at [redacted] Geneva Hwy., P.O. Box [redacted], Manitou Beach, MI [redacted] USA. Due to the defects and inaccurate description, I am requesting a prompt refund. I believe the return shipping costs should not be my responsibility. Thank you for your attention to this matter.

I sold an iPhone X for $[redacted]. I accurately described and securely packaged it. The buyer claims the back is cracked, but my posted images show otherwise. Instead of requesting a return, they contacted Mercari directly, which seems odd. I suspect they damaged the phone to justify a return. I have photo evidence that it was not cracked. I hope to receive the sale proceeds as returning it with a new crack will lower its value. Thank you.

I have been receiving DMCA takedown notifications from Mercari for legitimate listings of Truffoire, Royal Caviar, Prince Andrew, and Elevare products that I have receipts for. However, I am struggling with the process of submitting counterclaims. Mercari directs me to a form on their site, but I cannot find the link despite searching. The Help Center did not provide any relevant results for "DMCA counterclaim" or "counterclaim." While there is an option to inquire about a listing, I cannot select the removed items as they no longer appear at all. When I emailed [redacted], I only received an auto-response mentioning that the email address is for "DMCA reports" without guidance on how to access it. I have been dealing with this issue for weeks and would greatly appreciate help in finding the form or a direct link to submit my counterclaim. Thank you for any assistance you can provide.

Hello, Hello, my name is Benjamin Harrison, and I am reaching out regarding my recent purchase. The item I received did not match the description in the listing. Specifically, the front obstacle avoidance sensor on the drone is faulty, rendering it only partially functional. Despite the listing stating the drone was in perfect condition, the issue was not disclosed. I have already spoken to the seller, who has agreed to a refund. However, when I tried to initiate the return process, I was informed that the item is not eligible for a refund. I am currently within the 3-day window for returns and would appreciate prompt assistance in resolving this matter. Thank you.