Hello yes my name is Janelle Burton and I started the process of purchasing some house...

GetHuman3731581's customer service issue with Mercari from October 2019

Help with my Mercari issue
First: share to improve GetHuman3731581's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3731581 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman3731581's own words
Hello yes my name is Janelle Burton and I started the process of purchasing some house shoes on Mercari and noticed that they weren’t the kind I preferred so I contacted the seller informing them that I found a pair that I preferred in order to request a cancellation and she informed me that she didn’t get my message until after she had shipped the item and that she was sorry about it! So I told her that it was ok and that I would just return after I receive it. And I wanted to know what the process of returning the item consist of in this situation step by step

GetHuman3731581 did not yet indicate what Mercari should do to make this right.

How GetHuman3731581 fixed the problem

We are waiting for GetHuman3731581 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3731581
Oct 9th, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 12604 others
0 customers following this


GetHuman3731581 started working on this issue
Oct 9th, 2019 12:25pm