I am a seller on Mercari. I recently sold a cuff bracelet that is encased in .*** sterl...

GetHuman3706544's customer service issue with Mercari from October 2019

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The issue in GetHuman3706544's own words
I am a seller on Mercari. I recently sold a cuff bracelet that is encased in .*** sterling silver. It is an inlay Bracelet, meaning that the original silversmith outlined the bracelet with metal then encased it in sterling silver. Item is stamped and came from jewelry show, from reputable artisans. The customer says now that she had the silver tested by a friend and her friend suggested it is a “cheap Chinese piece”. I can assure her otherwise. What is the best way to help my customer out? The sales process is complete, and I do not service refunds. However, I also do not want an unhappy customer. All my products have been tested for quality materials. I started having certifications made for my new pieces if they are available to avoid things like this in the future. Any tips on how to proceed with this incident would be highly appreciated.*Sincerely,*Ashley

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Mercari

Customer service issue
Reported by GetHuman3706544
Oct 4th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 12489 others
0 customers following this

Timeline

GetHuman3706544 started working on this issue
Oct 4th, 2019 11:55pm

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