MERCARI * day inspection policy to release funds is NOT long enough to test shoes and clothing.

GetHuman3637296's customer service issue with Mercari from September 2019

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The issue in GetHuman3637296's own words
Get a refund. ... I bought a pair of Cannondale Mountain bike shoes from a seller (Caldog) on MERCARI. They appeared to be in great condition when I received them, however I did not realize they were made in China as the seller did NOT disclose this information.*The fell apart on the *rd time I rode my bike on light trails and I think they are counterfeit.*I want a full refund of $**.**. And yes, I submitted a * star review of the product as this is the only way they can get paid, however this policy does not leave enough time to try them out.
Hello customer service,**If I ever buy anything again from MERCARI that could potentially fall apart from wearing it for any amount of time or using it under normal conditions the seller will NOT get a review for a minimum of * month.**I wore those China made Cannondale shoes * times and they fell apart. Your company has a failed policy and I will be posting photos and a copy of this email transaction.**Your customer service is at best poor and if the seller "Caldog" is able to sell more of your customers FAKE shoes it will hurt your business.**Regards, *Mike Barreto
Issuing me a credit for $**.
* months, better policies that would protect consumers from buying FAKE or FRAUDULENT items.
No
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Mercari

Customer service
Customer service issue
Reported by GetHuman3637296
Sep 23rd, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 12234 others
0 customers following this

Timeline

GetHuman3637296 started working on this issue
Sep 23rd, 2019 5:30pm
GetHuman3637296 indicated the issue is not fixed yet.
Sep 24th, 2019 6:05pm
GetHuman3637296 indicated the issue is not fixed yet.
Sep 24th, 2019 6:06pm

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