I received my Pink slides from the seller and they were a size large when she*he had th...

GetHuman3243160's customer service issue with Mercari from July 2019

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The issue in GetHuman3243160's own words
I received my Pink slides from the seller and they were a size large when she*he had them advertised as a medium. I told the customer care representative about what was going on with pictures to prove my case & was told within ** hours if I don’t receive a alert from them & a email with a return shipping label then the seller didn’t want them back. At ** hours I reached back out & asked what the deal was because I’m my app it was showing they were still reaching out to the seller, I was then told to wait another ** hours for the return email shipping label. I am furious at this point! I had a seller earlier in the week cancel a order on me holding up my funds since July *rd. I asked for them to be Mercari credits I was told they couldn’t do that when it clearly states in their policy that they can. *Now I’m waiting again for the rep to get back to me because like I said it’s not showing anywhere when they reached out to the seller that they want they slides back. At this point I’ll sell them & to buy a new pair in my size. After all the bs I’ve been through & showing them their own policy still hours later I can’t get a response from them. When I call they disconnect me. This is absolutely no way to do business! So they take care of their sellers (which I used to sell) but ***** their buyers!

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Mercari

Customer service issue
Reported by GetHuman3243160
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 10927 others
0 customers following this

Timeline

GetHuman3243160 started working on this issue
Jul 13th, 2019 8:36pm
GetHuman3243160 shared this issue with your circles on Google+
Jul 13th, 2019 8:38pm
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Jul 13th, 2019 8:39pm