I purchased an I phone from a Mercari seller. I received the item yesterday, there were...
GetHuman-saimysw's Can't Contact Seller issue with Mercari from May 2019
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The issue in GetHuman-saimysw's own words
I purchased an I phone from a Mercari seller. I received the item yesterday, there were cracks on the phone which was not in the original description. There’s also a lock on the phone , which was almost not mention in the sales description before I purchase. I tried numerous times to contact this seller but have not received any replies. I decided to request a return and refund of my funds but I don’t see where I can do this in Mercari. I paid $***. ( i think there was a coupon so $*** )for this phone and would like my money back. Please let me know how I can go about doing this. The only thing the app allowed me to do was “request a cancellation “ so I did that. Please let me know how to go about requesting this refund if the seller isn’t contacting me back. Thanks .
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