I purchased an I phone from a Mercari seller. I received the item yesterday, there were...

GetHuman-saimysw's Can't Contact Seller issue with Mercari from May 2019

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The issue in GetHuman-saimysw's own words
I purchased an I phone from a Mercari seller. I received the item yesterday, there were cracks on the phone which was not in the original description. There’s also a lock on the phone , which was almost not mention in the sales description before I purchase. I tried numerous times to contact this seller but have not received any replies. I decided to request a return and refund of my funds but I don’t see where I can do this in Mercari. I paid $***. ( i think there was a coupon so $*** )for this phone and would like my money back. Please let me know how I can go about doing this. The only thing the app allowed me to do was “request a cancellation “ so I did that. Please let me know how to go about requesting this refund if the seller isn’t contacting me back. Thanks .

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Can't Contact Seller issue
Reported by GetHuman-saimysw
May 21st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 9728 others
0 customers following this

Timeline

GetHuman-saimysw started working on this issue
May 21st, 2019 9:52am
GetHuman-saimysw indicated the issue is not fixed yet.
May 28th, 2019 12:43am