I bought Powerbeats * on Mercari on ******. The item ID is m***********. When I first g...

GetHuman-briggsni's customer service issue with Mercari from May 2019

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The issue in GetHuman-briggsni's own words
I bought Powerbeats * on Mercari on ******. The item ID is m***********. When I first got them, I gave the seller a good review because they were in the real beats case and looked fine. They soon started losing battery very fast and I was confused. I made an appointment with Apple and brought to the Apple store on ******* to see if they could find a battery issue. They get back to me and say the serial number imprinted on the bears AND the packaging is fraud!!!! The serial number is completely not linked with Apple. The Apple team confirmed this was a counterfeit item and there was nothing they could do. I am very upset and mad about this experience and how this seller was not monitored through mercari. I am asking for you to contact the seller to get my **$ refunded as he is a criminal.

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Mercari

Customer service issue
Reported by GetHuman-briggsni
May 11th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 9377 others
0 customers following this

Timeline

GetHuman-briggsni started working on this issue
May 11th, 2019 5:26pm
GetHuman-briggsni indicated the issue is not fixed yet.
May 13th, 2019 9:58pm

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