I bought a Ring * doorbell, the seller accidentally shipped the wrong product. My boyf...

GetHuman2711084's customer service issue with Mercari from April 2019

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The issue in GetHuman2711084's own words
I bought a Ring * doorbell, the seller accidentally shipped the wrong product. My boyfriend picked it up and told me he had it and that it was the doorbell. Because i was working and unable to drive over for the next day i didnt want to leave the seller in the lurch so I rated him. Later that night i found out my bf did not open the package and the item was completely wrong. I did contact the seller. And while waiting i realized that all sales are final after the rating is filled out. The seller suggested i send the package to the person who purchesed the item and once they receive the item then they would send me my item. It didnt sound like a very good idea a little sketchy to me. Then the seller said he'd contact Mercari and fix it. But it still sounds like he wants me to send my item to the other buyer its not exactly clear...?

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Mercari

Customer service issue
Reported by GetHuman2711084
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 39 customers so far
Similar issue to 8250 others
0 customers following this
Items needed
Name
Order number
Billing address
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Timeline

GetHuman2711084 started working on this issue
Apr 9th, 2019 7:00pm
GetHuman2711084 indicated the issue is not fixed yet.
Apr 10th, 2019 12:27am
GetHuman2711084 indicated the issue is not fixed yet.
Apr 10th, 2019 3:15pm
GetHuman2711084 indicated the issue is not fixed yet.
Apr 10th, 2019 3:17pm
GetHuman2711084 indicated the issue is not fixed yet.
Apr 10th, 2019 8:41pm

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