Hello! This past weekend on your site I made a transaction with a buyer where I feel as...

GetHuman2597023's complaint issue with Mercari from March 2019

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The issue in GetHuman2597023's own words
Hello! This past weekend on your site I made a transaction with a buyer where I feel as if they left me a truly unfair rating! I sold this customer a pair of Nike Air Max Sean Wotherspoon **s which he claimed to be “fake” and after doing so posted them on his own page for *** dollars more! This could to you guys could sound like someone maybe trying to make their money back after being scammed but this customer has sold the same shoe multiple times for prices lower than my listing and not only that the customer labeled the shoe with a GOAT App authentication card and order confirmation when my shipment did not include those additional things. I have a very good standing with buyers on your app and I don’t want my reviews to be flawed by someone with intent to tarnish that. I reached out to the buyer in attempt to solve this, I offered a full refund to the buyer upon returning the item, he blocked me. Please help.
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Mercari

complaint issue
Reported by GetHuman2597023
Mar 26th, 2019 - a mon ago
I have an issue with Mercari too
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Seen by 3 customers so far
Similar issue to 7556 others
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Timeline
GetHuman2597023 started working on this issue
Mar 26th 3:25pm