I have received a demmaged item, and it was said the item was new. I have requested a r...

GetHuman-amirem's Refunds and returns issue with Mercari from March 2019

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-amirem's own words
I was trying to return the item, and get refund. As soon as I opened the package, and before I rate the seller, I inspected the item, and contacted a seller who was very rude, and blocked me. ... I have received a demmaged item, and it was said the item was new. I have requested a return, and did not rate the seller. I have tried to contact you and to send the pictures, but the web error has occured, and I couldn’t send it. In the mean time, I have received the message that a transaction is done for the black sport travel vaist pouch. I want to return it and get refund. Thank you! Merima Pehlivanovic
This was very frustrating, because it was not my fault, and I couldnt send the pictures I took to an administrator. How it is possible that a transaction is over if I took an action on time?!
I want the label to return the item, as well as the refunds. I’m not sure that a seler would be honest, since she has already blocked me. Can I send it to you?
I have been a good costumer for almost a year, and I spent lots of money at your site, and never had a problem with any purchases or the returns.
I have tried to contact you and send you the pictures I took, but the error on the web occurred. Please, help. This is not a significant amount, but I don’t want to buy something that is not functioning.
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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Sport waist pouch ceinture banane sport
Refunds and returns issue
Reported by GetHuman-amirem
Mar 25th, 2019 - 2 years ago
Not resolved
Seen by 52 customers so far
Similar issue to 7530 others
0 customers following this
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Timeline

GetHuman-amirem started working on this issue
Mar 25th, 2019 11:09pm