Yes my name is Jennifer Anderson, I purchased a insignia DVD player off of mercari thro...
GetHuman2568407's customer service issue with Mercari from March 2019
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2568407's own words
Yes my name is Jennifer Anderson, I purchased a insignia DVD player off of mercari through my own account jiffner**** first of all on my mercari app it said the item was delivered a few days ago it was not delivered at that time it was actually delivered March **, **** conveniently for the seller after the time I could return I did not know that was the policy obviously they did I open my package and it is not as described whatsoever the remote the seller sent is for an LG brand DVD player this is an insignia brand DVD player so I can’t even operate this DVD player to see if it works properly the buttons on it do not work and it is not very clean as described this honestly doesn’t even look like the same item and I feel this was done very intentionally by the seller
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