Yes my name is Jennifer Anderson, I purchased a insignia DVD player off of mercari thro...

GetHuman2568407's customer service issue with Mercari from March 2019

9 views | 7369 similar | 0 following
Help with my Mercari issue
First: share to improve GetHuman2568407's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2568407's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2568407 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2568407 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2568407's own words
Yes my name is Jennifer Anderson, I purchased a insignia DVD player off of mercari through my own account jiffner**** first of all on my mercari app it said the item was delivered a few days ago it was not delivered at that time it was actually delivered March **, **** conveniently for the seller after the time I could return I did not know that was the policy obviously they did I open my package and it is not as described whatsoever the remote the seller sent is for an LG brand DVD player this is an insignia brand DVD player so I can’t even operate this DVD player to see if it works properly the buttons on it do not work and it is not very clean as described this honestly doesn’t even look like the same item and I feel this was done very intentionally by the seller

GetHuman2568407 did not yet indicate what Mercari should do to make this right.

How GetHuman2568407 fixed the problem

We are waiting for GetHuman2568407 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2568407 fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman2568407
Mar 22nd, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 7369 others
0 customers following this

Timeline

GetHuman2568407 started working on this issue
Mar 22nd, 2019 7:01am