Hello-**The item I purchased was a surprise Christmas gift for my boyfriend and I had n...

GetHuman-benns's customer service issue with Mercari from December 2018

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The issue in GetHuman-benns's own words
Hello-**The item I purchased was a surprise Christmas gift for my boyfriend and I had needed it to arrive prior to Friday, ******** as I would be out of town starting Friday night (********) leading into the week of Christmas and needed the item to arrive prior to my departure so I could have it in-hands for when I saw my boyfriend and exchanged gifts with him on ******** in a different city from which I live.**I exchanged gifts with him yesterday (********) and the jersey was not the player or the team that he preferred. I'm hoping to work with the seller to return the item so that somebody else may be able to purchase and enjoy the jersey, instead of me just having to hold onto the jersey and not be able to return it because I wasn't able to exchange the gift within (*) days of delivery. **Please let me know what we can work out here- the jersey is still in the original packaging, has no issue with it or damage to it and I'm happy to send images of it to prove that. The only reason for the return is that I tried to surprise my boyfriend with this Christmas gift and I got it wrong. I will pay for shipping the item back, but am hoping we can work out a refund because I tried to make it a surprise and was accidentally incorrect.**I'm hoping you will understand this and that we can try to work something out.**Thank you in advance!

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Customer service issue
Reported by GetHuman-benns
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 4051 others
0 customers following this

Timeline

GetHuman-benns started working on this issue
Dec 28th, 2018 3:16pm