I cannot get ahold of anyone I have tried calling and emailing since Saturday. I receiv...

GetHuman1823715's customer service issue with Mercari from December 2018

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The issue in GetHuman1823715's own words
I cannot get ahold of anyone I have tried calling and emailing since Saturday. I received a none working item which is not as it was discripted in the post I tried to contact the seller however when ever I was using the mobile app it wouldn’t let me email her till I left a review. I didn’t know that leaving a review would make an issue with my return, however there was no way to move forward because any fine I clicked on the contact us butting to contact you all and or email the seller it redirected me to the review request. So Unknowing the issue I left the review and emailed the buyer and asked for a refund like ANY noremal app would do they said to contact you and that’s all I got. However in order to qualify for a return you have * stipulations my purchase qualifies for * out of those *. And it was not my fault for the issue with the app that made it basically REQURIED to leave a review before I could contact anyone. I have been trying to contact and ask for a refund since Saturday. I just want the $**.** returned I will send back the defective product to the seller I bought the game for my autistic son as of now he doesn’t have the only Christmas present he asked for cuz Of this I just want a refund (which I should get because of the intrapment and defective buy that I bought on your site) this was my first buy and of course I didn’t know about the review but even if I did I had no other way to by pass it cuz of the app redirecting me. Hopefully someone will reach out to me. ***-***-**** regarding order number m***********

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Customer service issue
Reported by GetHuman1823715
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 3900 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address

Timeline

GetHuman1823715 started working on this issue
Dec 24th, 2018 5:31pm

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