m*********** is my item ID. I received the item (kids Jordan's) and everything seemed l...

GetHuman1691914's customer service issue with Mercari from December 2018

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The issue in GetHuman1691914's own words
m*********** is my item ID. I received the item (kids Jordan's) and everything seemed legitimate so I rated the buyer. My son wore them to school today and was ridiculed by his peers saying that they were fake which provoked an investigation on my part. I wouldn't send my kid to scool with fake shoes. Upon researching these shoes and taking them to a Nike store I was informed that they were not genuine and I would like a refund. I would not feel right selling these to someone who expects the real thing so they will be going in the trash if I cannot return them. I picked up a real pair for my son at said Nike store. The person who sold these to me needs to be removed from your store for selling fake merchandise.
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Mercari

Customer service issue
Reported by GetHuman1691914
Dec 5th, 2018 - 2 mons ago
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Timeline
GetHuman1691914 started working on this issue
Dec 5th, 2018 12:28am