I have recently sold a small lot of power ranger toys. Several figures, a few megazords...
GetHuman1628973's customer service issue with Mercari from November 2018
Help with my Mercari issue
First: share to improve GetHuman1628973's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1628973's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1628973 will want to follow the link below to head to their help center. We will check on GetHuman1628973 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1628973 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1628973's own words
I have recently sold a small lot of power ranger toys. Several figures, a few megazords, but they are incomplete and one of them was missing pieces. This was disclosed on my listing. **I find these in secondhand stores and they use solable ink to list their price. I have messaged the buyer and that is the reason why he has requested a return. Before i list items, i take a babywipe or wet rag to them and it comes off easily. I apologized to him that i forgot to clean those. **I have asked him to work with me and clean them off, so we can get this resolved but it looks as though he is ignoring me. I would completely understand if things were broken, but i listed them to the best of my abilities on that day. I had listed several items that day and forgot to take a rag to them.**Im in need of those funds right now and I would hate for us to go through a complete return process over this simple resolution. I hope to hear back from someone soon to resolve this matter.**My name on mercari is Ethiken. Real name is Michael. Item transaction id is m***********. Thank you.
GetHuman1628973 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1628973 fixed the problem
We are waiting for GetHuman1628973 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.