I have recently sold a small lot of power ranger toys. Several figures, a few megazords...

GetHuman1628973's customer service issue with Mercari from November 2018

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The issue in GetHuman1628973's own words
I have recently sold a small lot of power ranger toys. Several figures, a few megazords, but they are incomplete and one of them was missing pieces. This was disclosed on my listing. **I find these in secondhand stores and they use solable ink to list their price. I have messaged the buyer and that is the reason why he has requested a return. Before i list items, i take a babywipe or wet rag to them and it comes off easily. I apologized to him that i forgot to clean those. **I have asked him to work with me and clean them off, so we can get this resolved but it looks as though he is ignoring me. I would completely understand if things were broken, but i listed them to the best of my abilities on that day. I had listed several items that day and forgot to take a rag to them.**Im in need of those funds right now and I would hate for us to go through a complete return process over this simple resolution. I hope to hear back from someone soon to resolve this matter.**My name on mercari is Ethiken. Real name is Michael. Item transaction id is m***********. Thank you.
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Customer service issue
Reported by GetHuman1628973
Nov 26th, 2018 - 10 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
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GetHuman1628973 started working on this issue
Nov 26th, 2018 5:29pm