I ordered "Plexaderm" and the substance in the vial "is not Plexaderm". I have origina...

GetHuman-cindycoh's customer service issue with Mercari from November 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-cindycoh's own words
Get my money back. Fake Plexaderm! ... I ordered "Plexaderm" and the substance in the vial "is not Plexaderm". I have originally ordered from the Plexaderm website and used it. You should have a tight feeling where ever you apply it. The wrinkles*bags dissappear after ** minutes. After ordering from Mercari and receiving the vial I used the amount it said to use. **, **, ** minutes went by and there was no tightening or disappearance of wrinkles or bags. This product bought off of Mercari is a fraud! I want my money returned. The seller can have his product back. He is misrepresenting the item he is selling! I truely hope the other people that bought this product have complained to you. All I want is a refund and then I will mail his fake "Plexaderm" back to him.
This is not a true Plexaderm product. I've used Plexaderm from their website.
I want my $** returned to me. I will return his product to him. Simple.
I expected to get what I ordered. Didn't happen!
Tried all different ways to get ahold of Macari to no avail.
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Mercari

Plexaderm
Customer service issue
Reported by GetHuman-cindycoh
Nov 11th, 2018 - 4 mons ago
I have an issue with Mercari too
Fixed
Seen by 12 customers so far
Similar issue to 2079 others
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GetHuman-cindycoh started working on this issue
Nov 11th, 2018 9:17pm
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Nov 11th, 2018 9:18pm
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Nov 11th, 2018 9:20pm
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Nov 11th, 2018 9:21pm
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Nov 11th, 2018 9:21pm
GetHuman-cindycoh indicated the issue is not fixed yet.
Nov 12th, 2018 1:56pm
GetHuman-cindycoh indicated the issue is not fixed yet.
Nov 12th, 2018 5:57pm
GetHuman-cindycoh indicated the issue is not fixed yet.
Nov 12th, 2018 5:57pm