item arrived while i was gone, and when i got home i couldn't find it.

GetHuman1474608's customer service issue with Mercari from November 2018

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The issue in GetHuman1474608's own words
I had purchased a graphics card from the user "sikai". the item supposedly arrived a day before i returned from my vacation, but when i returned home it wasn't there. the tracking information states that it was delivered to an individual, but no one was home at the time. I've asked around the neighborhood, but i simply cannot find it. I had contacted the seller about the issue, but they didn't seem to care. i had proceeded to contact the postal service and they are currently doing their best to find the item. i had forgotten to inform mercari about the issue, and today the seller was automatically paid even though i do not have the item. i do not know what to do now. my username is punster sans.

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Mercari

Customer service issue
Reported by GetHuman1474608
Nov 3rd, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 1870 others
0 customers following this
Items needed
Name
Order number
Billing address
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Timeline

GetHuman1474608 started working on this issue
Nov 3rd, 2018 12:57am
GetHuman1474608 indicated the issue is not fixed yet.
Nov 3rd, 2018 1:00am