I purchased an item on Mercari that was fake. It is a counterfeit item, which is illega...

GetHuman1470559's customer service issue with Mercari from November 2018

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Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1470559 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1470559 can let us know if they help or not.
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The issue in GetHuman1470559's own words
I purchased an item on Mercari that was fake. It is a counterfeit item, which is illegal. The seller refuses to refund my money, and I have contacted Mercari several times. I would appreciate a response ASAP.
GetHuman1470559 did not yet indicate what Mercari should do to make this right.
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Customer service issue
Reported by GetHuman1470559
Nov 2nd, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 102 customers so far
Similar issue to 1856 others
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GetHuman1470559 started working on this issue
Nov 2nd, 2018 2:10pm