I sold an item on Mercari* however, it has been lost in the mail. Since Mercari cancell...

GetHuman-zwinkzeb's customer service issue with Mercari from October 2018

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The issue in GetHuman-zwinkzeb's own words
I sold an item on Mercari* however, it has been lost in the mail. Since Mercari cancelled the item with no advance warning, I no longer have access to the shipping confirmation code in order to track the package. There is no "canned" response for this and I need the number to file a claim with the post office.
GetHuman-zwinkzeb did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-zwinkzeb
Oct 23rd, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 45 customers so far
Similar issue to 1585 others
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Timeline
GetHuman-zwinkzeb started working on this issue
Oct 23rd, 2018 2:55pm