I sold an item on mercari and i reached out to mercari and the buyer several times. I s...

GetHuman1379818's customer service issue with Mercari from October 2018

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The issue in GetHuman1379818's own words
I sold an item on mercari and i reached out to mercari and the buyer several times. I shipped the item out and for some reason the tracking didnt update. i kept messaging mercari and the buyer to ask if they had received the item also they never replied not one time and never even asked to cancel. but mercari i asked them to please help me because this was a **.** unit and needed their help in reaching the buyer to get verification that they received it because they wouldnt message me at all neither would mercari. now today i get a message that mercari cancelled the order and i dont believe that is any fair considering it has been so long and i tried numerous times to contact the buyer. now i am just out ** dollars because nobody wants to communicate. if someone can please help id deeply appreciate it. thanks Bridgette
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Customer service issue
Reported by GetHuman1379818
Oct 20th, 2018 - 3 mons ago
I have an issue with Mercari too
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Seen by 24 customers so far
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GetHuman1379818 started working on this issue
Oct 20th, 2018 4:33am