I sold an item on mercari the item was shipped and recieved damaged by FedEx it's been...

GetHuman-krbmh's customer service issue with Mercari from October 2018

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Help with my Mercari issue
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GetHuman-krbmh's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-krbmh will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-krbmh can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
Before contacting them, items GetHuman-krbmh may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-krbmh's own words
I sold an item on mercari the item was shipped and recieved damaged by FedEx it's been over * weeks ago I e heard nothing
GetHuman-krbmh did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-krbmh
Oct 19th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 51 customers so far
Similar issue to 1457 others
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Timeline
GetHuman-krbmh started working on this issue
Oct 19th, 2018 3:09pm