I sent out two packages at the same time and accidently mixed them up. The first buyer...

GetHuman1042407's customer service issue with Mercari from August 2018

Help with my Mercari issue
The issue in GetHuman1042407's own words
I sent out two packages at the same time and accidently mixed them up. The first buyer contacted me when they received the incorrect item. The second buyer has not received the item in the mail yet. I deactivated the first incorrect item that was already received and clicked that I sent the wrong package. All it did was deactivate the item. Not offer a solution. So the second item I have left open, as the customer should receive the other incorrect package today. I keep tryin to call the customer service line and did not get anyone to speak with after ** minutes of waiting. I tried to go through the help center and it keeps giving me a server busy message after writing about my issue. I do not know the solution to my problem and would like assistance on how to solve it.
GetHuman1042407 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman1042407
Aug 27th, 2018 - 4 mons ago
I have an issue with Mercari too
Fixed
Seen by 5 customers so far
Similar issue to 947 others
0 customers following this
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Timeline
GetHuman1042407 started working on this issue
Aug 27th 5:08pm
GetHuman1042407 indicated the issue is not fixed yet.
Aug 27th 6:25pm
GetHuman1042407 indicated the issue is not fixed yet.
Aug 28th 9:08pm
GetHuman1042407 indicated the issue is not fixed yet.
Aug 28th 9:53pm