I need a human touch. I am Kathy Jones at LookJewels on your Mercari site I sell jewel...

GetHuman-lookjewe's customer service issue with Mercari from July 2018

Help with my Mercari issue
The issue in GetHuman-lookjewe's own words
I need a human touch. I am Kathy Jones at LookJewels on your Mercari site I sell jewelry. I am having trouble listing anything it keeps telling me to return to home page and redo it but it never lets me list what is going on? Is your site having difficulty or is something wrong with my account? Please look into this for me. **Also can you please get us an easier way to contact you for help. What you have so far is not useful. We have real issues and need a real helpful person on chat, messages, emails, phone call or something. Please restructure your help stuff. **Please if you can take care of my matter I would really appreciate it I have some listings to list. Thank you**Kathy Jones a buyer and seller on Mercari.

GetHuman-lookjewe did not yet indicate what Mercari should do to make this right.

How GetHuman-lookjewe fixed the problem
I never fixed it. This site enabled Mercari to see I was having problems and they fixed it. I sure wish there was a straight forward way to let Mercari know when you have difficulties so you don't have to get so stressed out.
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Mercari

Customer service issue
Reported by GetHuman-lookjewe
Jul 20th, 2018 - 2 years ago
Fixed
GetHuman-lookjewe shared how to fix
Seen by 6 customers so far
Similar issue to 638 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address

Timeline

GetHuman-lookjewe started working on this issue
Jul 20th, 2018 9:18pm
GetHuman-lookjewe shared this issue with friends on Facebook
Jul 20th, 2018 9:21pm
GetHuman-lookjewe indicated the issue is not fixed yet.
Jul 21st, 2018 1:10am
GetHuman-lookjewe indicated the issue is not fixed yet.
Jul 21st, 2018 1:11am
GetHuman-lookjewe confirmed the issue is fixed. Hooray!
Jul 21st, 2018 1:50am

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