Trying to return an item back to the seller. Seller did respond to my comment, stating that there were no stains. I opened this package (the envelope was completely OK, no holes or tears. I had friends here when I opened it. There is no way that the seller was unaware of the stains as they were all over the dress. ... I just received a white dress from Mercari. The seller listed the item as BRAND NEW . It has over ** stains . I contacted the seller and told her that I was not happy and wanted to return the dress. I have tried to send information to the Mercari customer service to no avail.. Can you please tell me what I can do?
I should not be typing my complaint. There should be a customer service department that I can actually access as well as forward pictures
I trust that Mercari will make this right and come up with a resolution that is fair.
Several years. I have ordered numerous items from this site. I suppose I should be content as I have only had * issues. It