Hit or Miss

GetHuman761530's customer service issue with Mercari from July 2018

Help with my Mercari issue
The issue in GetHuman761530's own words
Trying to return an item back to the seller. Seller did respond to my comment, stating that there were no stains. I opened this package (the envelope was completely OK, no holes or tears. I had friends here when I opened it. There is no way that the seller was unaware of the stains as they were all over the dress. ... I just received a white dress from Mercari. The seller listed the item as BRAND NEW . It has over ** stains . I contacted the seller and told her that I was not happy and wanted to return the dress. I have tried to send information to the Mercari customer service to no avail.. Can you please tell me what I can do?
I should not be typing my complaint. There should be a customer service department that I can actually access as well as forward pictures

GetHuman761530 did not yet indicate what Mercari should do to make this right.

Several years. I have ordered numerous items from this site. I suppose I should be content as I have only had * issues. It
How GetHuman761530 fixed the problem
I was able to actually get through on their *** phone *. They sent me an email and I was able to forward
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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Mercari customer service app
Customer service issue
Reported by GetHuman761530
Jul 10th, 2018 - 2 years ago
Fixed
GetHuman761530 shared how to fix
Seen by 42 customers so far
Similar issue to 576 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address

Timeline

GetHuman761530 started working on this issue
Jul 10th, 2018 6:31pm
GetHuman761530 shared this issue with your circles on Google+
Jul 10th, 2018 6:39pm
GetHuman761530 indicated the issue is not fixed yet.
Jul 10th, 2018 7:39pm
GetHuman761530 indicated the issue is not fixed yet.
Jul 10th, 2018 7:39pm
GetHuman761530 indicated the issue is not fixed yet.
Jul 11th, 2018 4:01am
GetHuman761530 indicated the issue is not fixed yet.
Jul 11th, 2018 1:33pm
GetHuman761530 indicated the issue is not fixed yet.
Jul 11th, 2018 8:22pm
GetHuman761530 confirmed the issue is fixed. Hooray!
Jul 13th, 2018 8:04pm
GetHuman761530 confirmed the issue is fixed. Hooray!
Jul 13th, 2018 8:07pm

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