I sent out a facial kit to a women SPRING CLEANER is her name who purchased - after mak...

GetHuman847765's customer service issue with Mercari from July 2018

546 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman847765's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman847765's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman847765 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman847765 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
Before contacting them, items GetHuman847765 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman847765's own words
I sent out a facial kit to a women SPRING CLEANER is her name who purchased - after making a offer cheaper than my asking price. We messaged she asked if product was authentic which it is..I sent out product ... I pay for shipping for all of my order out of pocket hoping I get my makings- today June *th she requested refund while she did in fact receive package July *nd which states on tracking number so now she wants a refund after by all means she could have opened my package- used the product that I sent and now she requesting a refund - NOT FAIR! unless the package was damaged and the cleansers were not in tack I understand and I want pictures. And this point I don’t believe this is fair. To return a perfectly good product that she probably already opened and used. I have over ** reviews while she has *! I would appreciate if you all helped me out here in some way or other. Thank you
GetHuman847765 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman847765 fixed the problem
We are waiting for GetHuman847765 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman847765 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman847765
Jul 3rd, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 546 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman847765 started working on this issue
Jul 3rd, 2018 11:08pm