I sent out a facial kit to a women SPRING CLEANER is her name who purchased - after mak...

GetHuman847765's customer service issue with Mercari from July 2018

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The issue in GetHuman847765's own words
I sent out a facial kit to a women SPRING CLEANER is her name who purchased - after making a offer cheaper than my asking price. We messaged she asked if product was authentic which it is..I sent out product ... I pay for shipping for all of my order out of pocket hoping I get my makings- today June *th she requested refund while she did in fact receive package July *nd which states on tracking number so now she wants a refund after by all means she could have opened my package- used the product that I sent and now she requesting a refund - NOT FAIR! unless the package was damaged and the cleansers were not in tack I understand and I want pictures. And this point I don’t believe this is fair. To return a perfectly good product that she probably already opened and used. I have over ** reviews while she has *! I would appreciate if you all helped me out here in some way or other. Thank you
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Mercari

Customer service issue
Reported by GetHuman847765
Jul 3rd, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 546 others
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Timeline
GetHuman847765 started working on this issue
Jul 3rd, 2018 11:08pm