My buyer notified me that she just moved and that her shipping address on Mercari was i...

GetHuman-wbowmanm's Cancel or change order issue with Mercari from April 2018

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The issue in GetHuman-wbowmanm's own words
My buyer notified me that she just moved and that her shipping address on Mercari was incorrect and asked me to cancel the item and she would rebuy it. She notified me this after the item had shipped. The item is now held for her at the post office where she agreed to pick it up. Now she is refusing to pick it up and wants me to have it mailed back to her and then remailed to her new address. She only moved * miles down the road. Please help me. Her name is Claire Anderson* please review her text communications in Mercari.
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Mercari

Cancel or change order issue
Reported by GetHuman-wbowmanm
Apr 30th, 2018 - 7 mons ago
I have an issue with Mercari too
Not resolved
Seen by 11 customers so far
Similar issue to 3052 others
0 customers following this
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Timeline
GetHuman-wbowmanm started working on this issue
Apr 30th 6:44pm
GetHuman-wbowmanm indicated the issue is not fixed yet.
May 1st 11:01pm