Mercari just gave buyer a refund for brand new pants that buyer claims were torn I took...

GetHuman640299's complaint issue with Mercari from April 2018

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Help with my Mercari issue
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The issue and preferred resolution, in GetHuman640299's own words:
Mercari just gave buyer a refund for brand new pants that buyer claims were torn I took pics before I ****pped it. These are very thick & stretchy material it would take a knife to tear them so now I am getting stuck with pants I can no longer sell when they were In perfect condition! Not happy at all!!!!!!!!! Item * m***********
I trust that Mercari will make this right and come up with a resolution that is fair.
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Mercari

complaint issue
Reported by GetHuman640299
Apr 29th, 2018 - 3 mons ago
I have an issue with Mercari too
Not resolved
Seen by 15 customers so far
Similar issue to 634 others
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Timeline
GetHuman640299 started working on this issue
Apr 29th 9:47pm