I received a Halloween cookie jar today. It was broken. I sent pictures to the refund p...

GetHuman638737's Refunds and returns issue with Mercari from April 2018

Help with my Mercari issue
I received a Halloween cookie jar today. It was broken. I sent pictures to the refund people and got my refund back. I want to show the seller the damage. She said it was packed very well yet it still broke. I can't send her pictures so she doesn't think I'm crazy or lieing.
I trust that Mercari will make this right and come up with a resolution that is fair.
Help with my Mercari issue
How GetHuman638737 fixed the problem:
Get a Human on the phone!! Not by e-mail or answering in FAQ!!!**
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Mercari

Refunds and returns issue
Reported by GetHuman638737
Apr 29th, 2018 - 3 mons ago
I have an issue with Mercari too
Fixed
GetHuman638737 shared how to fix
Seen by 5 customers so far
Similar issue to 638 others
0 customers following this
Items needed
Name
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Timeline
GetHuman638737 started working on this issue
Apr 29th 12:36am
GetHuman638737 confirmed the issue is fixed. Hooray!
Apr 29th 1:37am
GetHuman638737 indicated the issue is not fixed yet.
Apr 29th 8:04pm