The coupon I used for the cancelled purchase was not reinstated with my refunded money...

GetHuman626293's Cancel or change order issue with Mercari from April 2018

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Help with my Mercari issue
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Name, Order number, Billing address, and Email address
GetHuman626293's next move: go to the Mercari help center.
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The issue and preferred resolution, in GetHuman626293's own words:
Make another purchase after I had cancelled my previous one ... The coupon I used for the cancelled purchase was not reinstated with my refunded money
I’d like to make a purchase with the coupon I had originally been awarded
to reinstate my cancelled coupon or issue me a new one
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Mercari

Purchasing an item
Cancel or change order issue
Reported by GetHuman626293
Apr 24th, 2018 - 3 mons ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 613 others
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Timeline
GetHuman626293 started working on this issue
Apr 24th 10:39pm