When it came, it was opened - I tried to order a marshmelli pig that said that the pack...

GetHuman625596's customer service issue with Mercari from April 2018

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Help with my Mercari issue
Before contacting them, items GetHuman625596 may need:
Name, Order number, Billing address, and Email address
GetHuman625596's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman625596 will want to follow the link below to head to their help center. We will check on GetHuman625596 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman625596's own words:
I tried to order a marshmelli pig that said that the package was unopened ... When it came, it was opened
They told me it wasn’t opened
I contacted the person and they haven’t responded to me and I would like to talk about it
Help with my Mercari issue
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Mercari

Mercari
Customer service issue
Reported by GetHuman625596
Apr 24th, 2018 - 3 mons ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 637 others
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Timeline
GetHuman625596 started working on this issue
Apr 24th 7:05pm