Mr. Yamada,**This is the *nd time an order from Mercari has mysteriously been cancelled...

GetHuman-dianajar's customer service issue with Mercari from June 2018

Help with my Mercari issue
The issue in GetHuman-dianajar's own words
Mr. Yamada,**This is the *nd time an order from Mercari has mysteriously been cancelled due to an item being “damaged or defective” (which is quite odd, considering the item had already been shipped). **Nonetheless - this purchase was going towards a special person. A co-worker recently had their house burn down. He, his wife and son were able to escape - unharmed, however they lost EVERYTHING and are struggling to make ends meet, living in a motel. **I was able to meet with his wife, and in tears - she explained that was she was so worried about the health of her ** year old son. That - he missed his PS* the most and that they had MANY other priorities to spend the few savings they have left on, on a gaming system. **Their story touched me greatly - so much, that I decided to purchase a used PS* with some games from your site to hopefully put a small smile on their faces during this sad time.**I texted them immediately - letting them know to expect a used PS* console and * games for their son by next week. **And then I get this email. **How can you allow this to happen without ANY consequence to the foolish seller? What am I supposed to tell this family now?**I’m sure you have a million other things to attend to besides replying to one of your millions of customers, but I thought as the head honcho of Mercari, you should know how some of the buyers are being treated. **Kind Regards,*Diana Jarava **Begin forwarded message:**From: "Mercari" ******@***.com**Date: June *, **** at *:**:** PM CDT*To: *****@***.com*Subject: Your transaction has been canceled: Selling Sony PlayStation * ***Gb*Reply-To: *****@***.com** *mercari* * *Hello, Diana Jarava!* *Your seller has canceled the transaction for Selling Sony PlayStation * ***Gb**We've issued you a refund in the original form of payment. Once issued, it generally takes *-* days for the funds to be processed and returned to your account.**We have also reached out to your seller and asked them to keep their listings up to date to prevent future cancellations.**NOTE: Orders canceled within ** hours will be voided. Rather than seeing a refund, the pending transaction will disappear from your online statement within * business days.** *Item Details**Name*Selling Sony PlayStation * ***Gb*ID*m************Seller*Rebekita Khan*Refund Details**Item price*$***.***Shipping fee*$*.***Coupon used*$*.***Paid amount*$***.***Refund to balance*$*.***Refund to credit*$*.***Remaining amount*$***.***Remaining amount is paid to*Card*Total Refund amount*$***.****If you used a coupon, we’ve issued a coupon of the same value to your account. You can check by going to My Page * Settings * Coupons.*Thanks for using Mercari!**Team Mercari*Questions?**Find additional tips for Buyers, check out our Help Center** * ** **** Mercari, Inc.*PO Box ***, San Francisco, CA ******Please don't reply to this email - we won't get it.*Terms of Service
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Customer service issue
Reported by GetHuman-dianajar
Jun 2nd, 2018 - 8 mons ago
I have an issue with Mercari too
Seen by 6 customers so far
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GetHuman-dianajar started working on this issue
Jun 2nd, 2018 8:29pm
GetHuman-dianajar indicated the issue is not fixed yet.
Jun 3rd, 2018 9:44pm