Complaint about defective product closed by Mercado Libre with no explanation

GetHuman5095008's Complaint issue with MercadoLibre from July 2020

Help with my MercadoLibre issue
Before contacting them, items GetHuman5095008 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5095008's own words
compre * conectores (Compra ***********) el ** de julio, me los entregaron el **, probe * y estaban defectuosos, el *ero todavia esta sin probar. Inmediatamente le mande la foto al vendedor y el pedido de reposicion. Me contestaron preguntando que queria conectar (que conteste) y NUNCA MAS ME ESCRIBIERON. La pantalla decia que si no recibia respuesta para el ** de julio debia contactar a Mercado libre. El ** (ayer) pedi ayuda a Mercado libre, que abrio el reclamo n.* **********. Hoy me llego un mensaje que dice:"Como vimos un comportamiento irregular en tu cuenta, cerramos el reclamo y el dinero permanecer* en la cuenta de tu vendedor". Y el reclamo esta cerrado.... Creo que puede tratarse de una estafa dentro de la pagina de ML. Estaba pensando comprar varias cosas mas en Mercado Libre, pero si esto es asi, no lo voy a hacer. Por favor reabran el reclamo n.* **********, hagan que el vendedor me devuelva el dinero y se lleve sus conectores defectuosos.

GetHuman5095008 did not yet indicate what MercadoLibre should do to make this right.

I've been a good customer since ****
I've written * messages to the vendor (Sk Distributors Srl), I opened a complaint with Mercado Libre (n.* **********) which was closed by ML with no explanation, I tried to stop the payment via VISA, I wrote in ML's whatsapp forum: https:***mercado-libre*telefono-gratuito* (****** ****-****), and now I am writing you.
How GetHuman5095008 fixed the problem

We are waiting for GetHuman5095008 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get MercadoLibre's attention and get better help faster. Tap below to get started.
Having MercadoLibre issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman5095008
Jul 23rd, 2020 - 2 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 411 others
0 customers following this


GetHuman5095008 started working on this issue
Jul 23rd, 2020 7:15pm
GetHuman5095008 shared this issue with friends on Facebook
Jul 23rd, 2020 7:42pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies