What is the buyer protection policy on MercadoLibre?

MercadoLibre offers a comprehensive buyer protection policy designed to ensure a secure and satisfactory shopping experience for its users. When a buyer makes a purchase on the platform, they have the assurance of receiving either the item as described or a full refund. This protection covers various issues such as receiving a defective item, an item that does not match the description provided by the seller, or if the item does not arrive at all. The buyer protection policy also includes measures to facilitate communication between buyers and sellers. If any problems arise during the transaction, buyers can utilize the platform's resolution center to report issues and seek assistance. MercadoLibre encourages buyers to familiarize themselves with seller ratings and reviews prior to making a purchase. This way, they can make informed decisions based on the experiences of other customers. In the event a buyer must request a refund, they typically need to follow a specific procedure laid out on the MercadoLibre website. For more detailed information regarding the buyer protection policy, it may be beneficial to review the current information available on their site or consult the help section directly to understand all aspects of this important policy.