What is the buyer protection policy on MercadoLibre?

The buyer protection policy on MercadoLibre ensures a safe and secure shopping experience for all users. When purchasing through MercadoLibre, buyers are protected against misrepresented or faulty products, non-delivery, and payment fraud. If a buyer encounters any of these issues, they can open a case within the specified timeframe to initiate a resolution process. MercadoLibre collaborates with both buyers and sellers to resolve disputes through communication and negotiation. In case an agreement cannot be reached, MercadoLibre acts as an intermediary and may issue a refund to the buyer, ensuring their protection and satisfaction. It is recommended that buyers carefully review the product descriptions, seller ratings, and reviews to make informed decisions and maximize their shopping experience on MercadoLibre.