Verify my order please

GetHuman-bobrutte's customer service issue with MercadoLibre from January 2020

Help with my MercadoLibre issue
Before contacting them, items GetHuman-bobrutte may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-bobrutte's own words
Place an order ... I'm trying to make a purchase from them. All went well until they wanted to verify me. They asked for a Mexican INE*IFE. I don't have either. I am a US citizen living in Mexico with a temporary residence visa. I want to make this purchase. Can you help? The email address below is the one I used with them, so they should be able to look up the order using it. I can't even tell if the order went through or not. I just want them to put it through.
I'm a US citizen living in Mexico and only have a visa as identification. I do have a US passport if they want that.
Please place the order.**They cancelled the order. Apparently they do not want business from expats living in Mexico. There doesn't seem to be any way to reach them.
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MercadoLibre

Supplements
Customer service issue
Reported by GetHuman-bobrutte
Jan 20th, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 76 others
0 customers following this

Timeline

GetHuman-bobrutte started working on this issue
Jan 20th 10:20pm
GetHuman-bobrutte indicated the issue is not fixed yet.
Jan 21st 2:24am
GetHuman-bobrutte indicated the issue is not fixed yet.
Jan 21st 10:33pm
GetHuman-bobrutte shared this issue with others over email
Jan 21st 10:34pm
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Jan 21st 10:34pm
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Jan 21st 10:34pm
GetHuman-bobrutte shared this issue with friends on Facebook
Jan 21st 10:35pm
GetHuman-bobrutte indicated the issue is not fixed yet.
Jan 24th 3:15am
GetHuman-bobrutte indicated the issue is not fixed yet.
Jan 24th 3:16am