I purchased a Baracuda *** horse sump pump in **** I had to return it once when it fail...

GetHuman5997109's customer service issue with Menard Inc. from April 2021

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The issue in GetHuman5997109's own words
I purchased a Baracuda *** horse sump pump in **** I had to return it once when it failed and it has failed again however your store in Long Grove Illinois will not exchange it because they said they only do that once even though the product has a lifetime warranty and I have my receipt , original box and warranty they told me yo call the manufacturer which I did to no avail because they have you leave a message and never call back ! No where in the paper work or warranty does it say it is limited to one return , it says lifetime and that is how you and the manufacturer advertise it and sell it ! I do not remove it and bring it back for my health , I do it because its not working !! in the meantime I need to get another pump a fast response would be appreciated since there are no phone numbers to talk to a person at your company either !!!

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Menard Inc.

Customer service issue
Reported by GetHuman5997109
Apr 24th, 2021 - a year ago
Not resolved
Seen by 43 customers so far
Similar issue to 761 others
0 customers following this


GetHuman5997109 started working on this issue
Apr 24th, 2021 8:15pm