In a nutshell: Menards offers a wide range of products, from kitchen items to lighting, garage doors to appliances. You can purchase directly from the website or a physical Menards store. They accept multiple forms of payment, including the Menards BIG Card, gift cards, traveler's checks, money orders, credit, and debit cards. If you're having an issue with an item you recently purchased at Menards, try to return it and request a refund. Have you installed the item, but Menards can't replace or refund you for it? Consider logging a complaint, and we'll show you how to do it in this helpful guide.
Menards offers a wide range of products, from kitchen items to lighting, garage doors to appliances. You can purchase directly from the website or a physical Menards store. They accept multiple forms of payment, including the Menards BIG Card, gift cards, traveler's checks, money orders, credit, and debit cards. If you're having an issue with an item you recently purchased at Menards, try to return it and request a refund. Have you installed the item, but Menards can't replace or refund you for it? Consider logging a complaint, and we'll show you how to do it in this helpful guide.
Before you log a complaint, contact Menards first regarding a refund or exchange for the damaged or broken item. Use this form and fill it out completely. Choose a reason for your inquiry and don't forget to include your email address and comments. Menards needs your email so they can get back in touch with you. In the comments section, be sure to be very detailed about your concern to get a favorable resolution.
Wait for Menards to get back in touch with you regarding replacement or a refund. File a complaint only if you don't get a favorable resolution from Menards. To log a complaint, follow the next step.
To log a complaint, completely fill out the form. It's better to print this out and mail it to Menards. You can find the address at the bottom of the page. Do not forget to also include a copy of the special order contract, invoice or receipt — Menards may not entertain this complaint without the required documentation. Be very detailed about what happened and what you want from them. If you want a reimbursement, let Menards know.
Menards will review your complaint and promptly get back to you. You can get a favorable resolution if you provide them with relevant documentation.
Use this store locator if you wish to speak with a Menards representative in person. To find a store, simply enter your zip code, city or state. Tap on the store and click Get Directions. You can also find their store hours if you click on Store Details.
To find answers quicker, visit Menards' FAQ page before logging a complaint. The Help Center includes information on Menards Pricing, Rentals, Gift Registries, Tax Exemption, and even their Credit Programs. Simply tap on each topic to see a list of commonly asked questions and answers. You can also find the Send Email link on this page. Just click Send Email to contact the customer service or the general office. Still having problems logging a complaint with Menards? Contact Customer Support today.
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