Menard Inc. Customer Service Issues

I purchased two chairs from Menards last summer. Recently, my granddaughter sat on one with her dinner plate, and the chair collapsed due to poor welding. Thankfully, she wasn't hurt, but the quality is very poor. The chairs were made in China for Menards, and they are only about four months old. I have photos of the chair and would like to send them to you for review. Please advise on where I can send the pictures. Thank you.

I have been a loyal Menard's customer for 15 years. This year, due to the pandemic, I bought around $15,[redacted] to $20,[redacted] worth of materials from Menards. After finishing a job in July or August, I returned some unused items but didn't have receipts for a few. The manager scanned them and gave me a receipt but only refunded me the sale price when I returned with the proper receipts later. He also followed me in the store when I shopped, which made me uncomfortable. Recently, I tried to price match wire for a customer's tankless water heater with a competitor across town, but the same manager refused. I ended up paying $20 more. With the current challenges due to the pandemic, I feel the manager's actions were unfair. I would like to know how I can get my $20 refunded and have the manager held accountable for keeping my purchased items without valid reason. I rely solely on Menards for my materials and want this issue resolved.

I sent in three mail-in rebates totaling $39.03, $[redacted].58, and $[redacted].43 on September 6, [redacted]. I have yet to receive any updates on the status of my rebates. When I check the Menards website for rebate information, I keep getting a message stating that there is no information about my rebates. I have tried to find a customer service phone number to investigate this issue, but I have been unsuccessful. I am very disappointed with the customer service I have experienced so far.

On 12/18/[redacted], my husband visited Menards at the Manchester location in St. Louis, MO to cancel order MNCH[redacted]7 placed under his name, Patrick McDonald, at [redacted] We found out we didn't need the door and were surprised to be charged a $75 restocking fee, as there was no mention of it during the online order process. The general manager, Mr. Greg Thompson, was unhelpful, claiming there was nothing he could do. The lack of transparency regarding the restocking fee is disappointing, and the online system should clearly state such fees upfront. Even upon revisiting the website, the absence of any notice regarding restocking or cancellation fees is concerning. We request a $75 Menards gift card to resolve this matter, given our long-standing loyalty to the store.

In October, I returned some items without a receipt and was instructed to submit a receipt inquiry via email. I provided all the necessary information but have not received a response. Despite reaching out to the store multiple times and even contacting corporate, the store manager insists I need confirmation from corporate to issue a return.

I have a complaint about my experience at Menards in Sioux Falls, SD East store. I called in sick due to a sinus infection, but the paint manager left a message saying I needed a Covid test before returning, which I never received. I went to work the next day and worked for two hours before being told to leave for not having the test. I also received write-ups for till mistakes. Despite my experience in administration, I feel belittled and incompetent at Menards. I have decided to quit due to these issues. Training was insufficient, and staff fear speaking to each other due to write-ups. Perhaps Menards should address the high turnover rate at the East location. Happy Holidays to me.

I visited my local store to find an area rug but couldn't find one I liked. An employee suggested I check online, where I found a rug I thought would work. Unfortunately, it didn't. When I tried to return it to the store, I was informed of a 25% restocking fee for special order items, deducting $87.25 from my refund. I felt frustrated as the special order status and restocking fee weren't clearly indicated when I made the purchase. Feeling misled, I researched and, after some effort, found the fine print mentioning the fee. I believe this information should have been more visible to customers like me. I would appreciate a refund of the restocking fee. Order #MCOM[redacted]2.

I'm writing in regard to my model train order, MCOM[redacted]9. I encountered an issue with the promotion for FREE TREES, which I believed was included with a $19.99 purchase. I was later informed I had to add the free trees to my order separately. In a subsequent promotion for a FREE PEPSI TRUCK, I followed the instructions but ended up being charged twice. Despite contacting Menards to rectify the error, the situation was not resolved. It seems the email offers lack clarity on how to proceed with purchases, leaving customers confused. I reached out to Mr. Menard for assistance, but unfortunately, did not receive a response. It's disheartening to feel overlooked in this process.

I purchased carpet and padding from Menard's in Athens, Ohio. The installer, who did a great job, picked up the items, but they sent the wrong pad and a different dye lot for the carpet. Despite requesting the correct items, they initially insisted on sending the wrong pad. Eventually, they agreed to send the right one, but it felt like they were doing me a favor. The installer faced a dilemma as he had already started the installation. Menard's suggested installing the mismatched carpet and then reinstalling the correct one. They offered a refund of around $66 to compensate for the inconvenience, which is not sufficient considering the amount of work involved, including moving furniture and rescheduling deliveries. I expect a more substantial refund, at least the cost of the installation, to cover the additional work the installer needs to do. I have already paid for the first installation and need to ensure he is compensated fairly for the mistakes made by Menard's.

I recently purchased a pellet stove from your Athens, Ohio store but found a better selection on your website. I swiftly received my order and picked it up. However, I later decided not to use it due to space constraints. When I returned the item, I was initially told there would be a 25% restocking fee of $[redacted], which surprised me given my extensive history of purchases from Menards. I requested a waiver of the fee, and eventually, it was granted. I believe clearer disclosure of the restocking fee on the website would be beneficial. If unable to return the stove without a fee, I may reconsider future purchases from Menards, despite being a loyal customer for multiple building projects. The service experience at the Athens store was good overall, except for the fee encounter.

Today at your Detroit Lakes, MN store, I was asked to leave due to a medical condition. I believe this is discrimination. I was advised to shop online without being able to inspect the products I wanted to purchase properly. While shopping for everyday items like bread and canned goods online is manageable, choosing items like vanity tops and toilets require a hands-on experience. I have a medical condition that prevents me from wearing a mask. Although I was offered alternatives like a face shield or bandana, they don't provide adequate protection. When I raised concerns about other customers not wearing masks properly, the employees seemed unconcerned. Wearing a mask causes me breathing difficulties, leading to coughing and fainting. I fear for my safety and the store's responsibility in case of a medical emergency. I am deeply disappointed by the lack of accommodation for my condition and the discrimination I faced while trying to shop.

During my visit to Menards on February 20, [redacted], multiple Customer Service representatives insisted that I purchase the 3-inch clamps at the rebate price of $3.98 as listed on page 1 of the February 14th to 20th sales paper, rather than the Your Choice price of $1.99 on page 2. Despite my request to speak with a manager, I was informed by the staff that they were the management and explained that it was a corporate decision. They promised to contact corporate for clarification on February 21, [redacted]. I was not asked for any personal details, and when I inquired how I would be informed of the decision, I was simply told to return to the Customer Service counter for updates. I found this process unusual and seek an explanation as to why the Your Choice price was not honored. My preferred resolution is to purchase two clamps at the advertised Your Choice price of $1.99 each.

My husband and I entered through the exit door at Sedalia, Missouri Menards, and a staff member asked us to leave and enter through the correct door. I explained that my husband had recently had back surgery, but she insisted we go around or they wouldn't check us out. Despite being close to our destination in the store, we opted to exit and re-enter through the front. Unfortunately, when we informed a lady named Penny at the front desk, she did not pass on the message. The overall encounter was unpleasant and unsettling. As a result, we have decided to purchase our iron deck railing from Lowes, even if it means disregarding our $83 in rebates from Menards.

Hello, I am reaching out about order number CLYB[redacted]8 for a double exterior French door. We had it installed at the end of November and noticed a strong draft coming from the door, especially at the bottom and between the doors. The installer suggested inspecting the door due to potential installation issues. Upon inspection last week, we found that the seals between the doors were incorrectly installed at the factory, there is a lack of seal on parts of the bottom gap, and the pin-hole for the slave door is too large, causing movement of the doors. This has led to increased heat loss, especially noticeable now that the snow has melted. I would appreciate assistance with this matter since it's a new door and these issues were not visible during the winter. I am willing to provide photos and accommodate an inspection at your convenience. If this is not the appropriate channel, kindly direct me to the correct contact. Thank you for your attention to this matter. Tom

I bought a Maytag washer and dryer in November [redacted]. Unfortunately, it didn't work properly from the start. The store ordered a replacement, which took three weeks to arrive, but that one didn't work either. After scheduling a repair appointment, the washer was fixed but then had issues again in February. This led to multiple repair appointments, causing inconvenience and time off work. The process included ordering parts and waiting weeks for repairs, leaving me without a working washer for over a month. I am disappointed in the customer service at Menards and have struggled to get the defective unit returned despite multiple attempts. I'm frustrated with the lack of support and the repeated problems with the appliance within six months of purchase. It's disheartening to be stuck with a faulty product after investing over $[redacted].

I am Eb Maher from Cedar Rapids, Iowa, sharing my experience at the SW side store location. I was mistakenly accused of stealing and had the police called on me before the store managers realized their errors. Firstly, the cashier only rang up one of the three tickets I handed her, assuming they were all together. Later, the loss prevention associate erroneously verified my materials at the gate when leaving. I learned about these mistakes from a phone message the next day. I was disappointed that nobody from the store apologized for the false accusations. Due to this incident, I will no longer support your business, and I will inform my contractor associates about my experience with your store. If interested, you may contact me at [redacted] to discuss further details.

My husband placed a large online order, not aware it was split into multiple order numbers. We were informed part of the order was ready for pickup, but upon arrival, only a portion was available. The store refused to ship the rest, stating it was not their responsibility. While I see the orders were separate, the "ready for pickup" email should have clarified it was only part of the order. Going forward, using a master order number and explaining the option to wait for the complete order would be beneficial. Understanding the value of customers' time, clear communication and respectful service are crucial. If faced with a similar situation in my retail experience, I would prioritize customer satisfaction and clarify any misunderstandings promptly. Enhancing communication methods is essential to prevent confusion. If this can't be improved, we may consider taking our business elsewhere.

My spouse and I were trying to return an area rug at Menards in Gillette, Wyoming due to it not fitting our space as we had anticipated. After waiting for about 20 minutes behind a customer who was returning multiple items and asking for a cash refund, the customer service representative eventually assisted me and other customers in line with my return. I then had to wait an additional 15 minutes for a manager to come and authorize a refund to my credit card at the register because the price exceeded the rep's approval limit. When I addressed this delay with the representative, she responded rudely stating she was the only one available. Interestingly, two more customer service representatives showed up and promptly helped the customers behind me, who were all done before the manager arrived. When the manager arrived, I expressed my dissatisfaction with the 35-minute wait for a credit card refund. Her response was unapologetic, claiming she was busy. I informed her I would be reporting the incident. If my husband had not already purchased a replacement rug, I wouldn't have bought from Menards in Gillette. This was the most disrespectful treatment I have ever experienced in customer service, particularly from a manager.

I am writing to request the removal of Seresto flea collars from your stores due to reports of pet deaths linked to the chemical compounds in the collars. There have been nearly 1,[redacted] reported pet deaths associated with the Seresto flea and tick collar since [redacted]. Members of Congress have urged the manufacturer to voluntarily recall the product and provide refunds. Despite the large number of incident reports, the US Environmental Protection Agency has not issued a public warning. An investigation revealed 75,[redacted] incidents involving the use of these collars, resulting in [redacted] human injuries. Please consider removing these collars to prevent further harm to pets and humans.

I bought a chipper shredder from Menards last Sunday. My husband noticed a design flaw in the hopper while assembling it, making it too small to handle leaves without clogging. We returned it the next day, but they refused, claiming it had gas in it, which we hadn't added. Despite explaining this, they insisted it had been fueled. Even if we were to test it and confirm it doesn't shred leaves as advertised, we were told it couldn't be returned or exchanged because it wasn't considered a service item. I now have a $[redacted] unused equipment that might not work for our needs. Their strict policy regarding returns seems unfair, especially for a large purchase like this. The way they handled the situation from the moment I entered the store made me feel they were determined not to accept the return, regardless of the circumstances.