I was black Friday shopping at the Menards store in Hammond Indiana. I was able to get...
GetHuman-ttomryan's customer service issue with Menard Inc. from November 2018
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The issue in GetHuman-ttomryan's own words
Buy ... I was black Friday shopping at the Menards store in Hammond Indiana. I was able to get all of the items in all of the quantities that I had selected. I stopped with my handheld red basket with my items in it and looked at lightbulbs for my daughters make up mirror. The girl Maria took my items and return them to the area of the store that had the door buster items. All of my selections all of my hard work was picked up given away like seagulls in a parking lot. When I addressed Maria she denied it when I asked the manager about it he said yes she had just brought over a basket full of items. I readdressed Maria from electronics as she came up with a whole Nother story. I had a person from electronics helping me name Barbara and she saw and witnessed my frustration in dealing with Maria. .... I then spoke to Eric the electronics manager , and he says yeah that’s too bad not that I can do. I then asked to speak to the store manager stage after waiting for ** minutes for Sage to arrive a person named Rex showed up I explain to him my complete and Utter frustration, Rex also told me that too bad nothing he can do. I have pictures of the items I was selecting I have cross reference that with Postmates I had my notepad with the prices and quantities I photographed everything so I could go through this door as quickly as possible and make everything happen in a favorable manner. * Menards has been my favorite store by far for many years and I have one in competent employee not only make a complete error in judgment but then lie It’s completely absurd. At no time was I ever offered any type of compensation for my time and my effort or for the items that I have selected any type of a store credit any type of anything and barely an apology was even offered other than to bad ...Again Barbara from the electronics department at least offered to go and help me get some of the items back that I had in my possession but being in the door buster items were my biggest draw I told her not to bother and my frustration level was so high by then but I couldn’t could no again Barbara from the electronics department at least offered to go and help me get some of the items back that I had in my possession but being a door buster items were my biggest draw I told her not to bother and my frustration with the way the store management handle it had me seriously considering ever walking back in the doors of Menard......At the end of the conversation I told Rex he was anything but a child of God and what a Poor manager he was and I was completely pissed off and his unwillingness to reprimand or solve any part of this situation.!**I was never more than ** feet away from that basket and I was never asked if the items there were mine at all you have a horrible employee in Maria in the electronics department at the Menards store in Hammond Indiana and I don’t think the management team was much better!
I’ve always been and believe that the customer should be made a whole especially when your employees made the loss for the customer!
I think you should give me a discount to make me whole and the items I was unable to get through to your employees complete lack of communication skills and inability to get in front of their incompetence
I have been a customer for as many years as you been in the Hammond location before the rebuild of the store all way back to day one over ** years ..!
I gave the manager and the department manager the opportunity to make the situation right there in then or before *:** AM on Black Friday
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