There was chaos with the Megabus Employees being unorganized and delaying Megabus trave...

There was chaos with the Megabus Employees being unorganized and delaying Megabus travel, even though the mega bus was right there. Yelling for people taking the buys to Albany for *:** pm when it was already *:** pm. Boarding the bus did not begin until *:** and we did not leave until *:** pm. The bus driver was very rude and inadequate, getting lost and taking breaks at pit-stops to eat use her cellular device, as well as talking to other employees of what is believed to be Megabus employees. It was also very unprofessional for the bus driver to ask bus riders for directions on how to arrive to our destination. After being over ** minutes late, and needed one of the riders to give direction on how to find the place of drop off. There were no assistance with getting luggage out of the undercarriage in the Megabus. People were jumping over each other and climbing inside the Megabus, putting the safety of others, and belongings at risk. It was very dark in the undercarriage and the only helpful thing the bus driver did was hold a flashlight to see the people taking their own luggages out from the undercarriage, while also throwing other luggages and potentially damaging their valuables.