My name is Avery Dunning I am very upset and pissed off with Megabus service I arrive i...

My name is Avery Dunning I am very upset and pissed off with Megabus service I arrive in Chicago Illinois at *:** a.m. from a flight on or hair or dropping off my granddaughter the bus was supposed to leavefrom westhope at *:** a.m. I got to the bus stop at *:** myself and one other person was sending out there at the time I waited and waited the call which was ** degrees with the wind chill at was five below it was cold as **** out there no bus at *:** no bus at *:** I kept calling customer service they kept telling me all the bus I'll be there in ** minutes the bus will be there in ** minutes instead of not lying and saying that they don't know where the bus at all the buses broke down I want my $** back my trip was **.** plus the service fee this is ridiculous I almost froze my toes my hands everything was numb by the time this bus came we got on the bus at *:** I demand someone give me a call send me a voucher a redemption code or something I use Megabus quite often I have no problem with reporting this to the better business bureau. will you call the customer service number. They don't care their thing is we don't offer refunds you guys can take out money the buses cannot be on time we can stand out there and freeze what if I had my ** month old granddaughter with me that cold would have killed her. I would like to hear from someone ASAP and I would like my voucher