I travel yesterday from Tampa to Fort Lauderdale . When the driver spoke to the passeng...

GetHuman-joancard's customer service issue with Megabus from December 2018

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The issue in GetHuman-joancard's own words
I travel yesterday from Tampa to Fort Lauderdale . When the driver spoke to the passengers about boarding, he was very rude, no courtesy, he gave orders like an army captain to his soldiers. when he weight my suitcase told me that it weighed ** pounds and that I could not admit it. I explained that I had done it in two different places and the correct weight was ** pounds, which does not exceed ** allowed by Megabus. He did not listen to my explanation and told me that I had to take away pounds or he could not admite muy luggage. I had to break the wrap to get out some pounds and finally I was able to travel. I arrived at the airport and inmediatly I weigh my baggage again and took pictures that I want to send to you as proof of the bad service and the bad treatment I received. The baggage weight ** pounds as I final brought. the suitcase weighed ** pounds as I brought it, and ** adding the pounds that I had to take out and bring in my hands (outside the suitcase). It was necessary a new packaging at the airport, for which I had to pay $ **. I feel very upset with this driver's treatment. I also think that perhaps his abrupt way of manipulating the weight is what caused a greater weight than the real one. Please tell me how to send the photos of the weighing at the airport. I think that Megabus should Grant to me a credit for this problem, and the expense that I had to do for the bad service of the driver. Thank you very much, Jos* Cardoso**Reservation summary for order AHRSVEI**Reservation Number**-****-******-M**R-****-TAM-FOR**Date:*December *, ******From:*Tampa, FL, Marion Transit Center (*:** PM)**To:*Fort Lauderdale, FL, Sheridan Street Tri-Rail Station (**:** PM)
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Customer service issue
Reported by GetHuman-joancard
Dec 5th, 2018 - a mon ago
I have an issue with Megabus too
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GetHuman-joancard started working on this issue
Dec 5th, 2018 11:43am