Hello, I booked a bus from Rochester to Buffalo International Airport for my mom and I...

GetHuman-saragall's customer service issue with Megabus from October 2018

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The issue in GetHuman-saragall's own words
Hello, I booked a bus from Rochester to Buffalo International Airport for my mom and I. The bus was scheduled for *:**pm. Apparently, it did not depart until *:**pm. Because it was ** minutes late and I have a plane to catch at *:**pm in BUF, I had to spend money ($**) on a Lyft to BUF. I am currently using my Lyft and NOT on the bus. I would like a full refund for the bus tickets that I could not use due to the delay. In addition, I was not contacted at any point to be told the bus was running late. I had to call MegaBus about his incident and they let me know when the bus has left. I can send you any additional documents needed (my Lyft receipt, my plane tickets, etc.). I would like a full refund of $**.** for he tickets my mom and I did not use. Thank you, Sara Gallant*Reservation Number******-****-******-M**R-****-ROC-BUF
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Megabus

Customer service issue
Reported by GetHuman-saragall
Oct 11th, 2018 - a mon ago
I have an issue with Megabus too
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GetHuman-saragall started working on this issue
Oct 11th 9:36pm