Hello,*My friend who i intend to travel to see in New York purchased a Megabus ticket f...

GetHuman1220903's customer service issue with Megabus from September 2018

Help with my Megabus issue
The issue in GetHuman1220903's own words
Hello,*My friend who i intend to travel to see in New York purchased a Megabus ticket for me. Unfortunately he chose the wrong time. He purchased the via the website approx. ** minutes prior to when the *:** bus was leaving. I had no way of making on such short notice as i informed him **:** was good but i believe he was thinking arrival time. Can i please exchange this ticket for maybe a bus in the morning? Friday September **th?*I called customer service when a woman was informing me that i would have to go to **th street station for exchange? But we had then gotten disconnected.*I called back and another gentleman said no refunds. The ticket was only purchased ** min prior to leaving so the * hour refund or exchange was not applicable.*Thank you*Sincerely,*Jacqueline Cella****.***.******Reservation Information posted below:**Reservation summary for order AHNCBKI**Reservation Number***-****-******-M**R-****-PHI-NEW**Date: September **, **** *From: Philadelphia, PA, Independence Hall Visitors Center (*:** PM) *To: New York, NY, *th Ave and **th St (**:** PM) *Seat(s): ***Passengers: * *Price: $**.** (inclusive of reserved seat price: $*.**)***Cost and Payment Summary**Ticket Price: * $***.***Booking Fee:* $**.****Total Paid:* $***.***Worldpay's merchant reference: ********-*************
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Megabus

Customer service issue
Reported by GetHuman1220903
Sep 28th, 2018 - 2 mons ago
I have an issue with Megabus too
Fixed
Seen by 6 customers so far
Similar issue to 2391 others
0 customers following this
Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman1220903 started working on this issue
Sep 28th 1:51am
GetHuman1220903 indicated the issue is not fixed yet.
Sep 29th 4:35am
GetHuman1220903 indicated the issue is not fixed yet.
Sep 29th 4:36am
GetHuman1220903 indicated the issue is not fixed yet.
Sep 29th 8:22pm
GetHuman1220903 indicated the issue is not fixed yet.
Sep 29th 8:23pm