Dear To Whom It May Concern,** On June **, **** I booked * tickets (booking*AHC*TDA...

GetHuman-hrynyk's customer service issue with Megabus from August 2018

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The issue in GetHuman-hrynyk's own words
Dear To Whom It May Concern,** On June **, **** I booked * tickets (booking*AHC*TDA) reservation number *****-****-******-M**R-****-ROC-NEW for our trip on August *, **** from Rochester, NY at *:** am and bus should be arrived to New York, NY at **:**am but we got to New York at *pm and we was late for our international flight to Ukraine. * First, the bus was *,* hr late to arrival time in Rochester, NY. Second, the bus drivers miss counted the passengers and left two passengers at a rest stop. Already driving approx. ** minutes the drivers decided to go back for them. On the way back the driver took a wrong turn and ended up lost. Finally, when we ended up at the rest stop where the missing people were, but the driver didn't find the missing people at the rest stop. All passengers in the bus were very stress out because everyone had their own scheduled plans. I told the busdriver about our international flight and he told us don't worry we will be OK but it wasn't OK. We arrived to Megabus station on *th Avenue & **th St at * pm but at *.**pm was start our check in. We took an Uber and got to JFK at *.**pm and we missed our flight. * We had to buy new tickets because our trip was planned seven months ahead for medical attention. We lost a lot of money because of your bus. We paid an extra $****.** for the new tickets. We want you to compensate our unexpected expense of $****.**. * If you need additional information I can provide it.* **Thank you,**Halyna Hrynyk****-***-**********@***.com

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Megabus

Customer service issue
Reported by GetHuman-hrynyk
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 2089 others
0 customers following this
Items needed
Name on booking
Booking number
Email on the booking

Timeline

GetHuman-hrynyk started working on this issue
Aug 28th, 2018 3:15am
GetHuman-hrynyk indicated the issue is not fixed yet.
Aug 28th, 2018 12:22pm
GetHuman-hrynyk indicated the issue is not fixed yet.
Aug 28th, 2018 1:44pm
GetHuman-hrynyk indicated the issue is not fixed yet.
Aug 28th, 2018 1:45pm
GetHuman-hrynyk indicated the issue is not fixed yet.
Aug 31st, 2018 11:42am

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