My sister book a reservation AHIRFEI for my parents. They returned on ** Aug **** ant...

GetHuman1041529's customer service issue with Megabus from August 2018

Help with my Megabus issue
The issue in GetHuman1041529's own words
My sister book a reservation AHIRFEI for my parents. They returned on ** Aug **** ant approx. *pm from Houston via Austin. Suit case was missing. Looks like someone took our bag by mistake because a bag that looked like ours was left over. The bus driver turned that bag in. I called lost and found San Antonio and told them what happened and I left them my number *** ***-****. I contacted Customer Service (Justin) at **** ***-**** and he told me I just had to wait but would not tell me how long before I can submit a claim for a cost of the item and the suit case. Suit case and items were valued at approximately $***.**. What is your policy for how long we have to wait?
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Megabus

Customer service issue
Reported by GetHuman1041529
Aug 27th, 2018 - 3 mons ago
I have an issue with Megabus too
Fixed
Seen by 17 customers so far
Similar issue to 2077 others
0 customers following this
Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman1041529 started working on this issue
Aug 27th 2:28pm
GetHuman1041529 indicated the issue is not fixed yet.
Aug 27th 4:38pm
GetHuman1041529 indicated the issue is not fixed yet.
Aug 27th 4:45pm
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Aug 28th 3:35pm
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Aug 28th 11:20pm
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Aug 31st 3:48am
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Aug 31st 10:17pm
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Aug 31st 10:57pm
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Sep 4th 3:51pm
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Sep 5th 8:08pm
GetHuman1041529 indicated the issue is not fixed yet.
Sep 5th 8:08pm
GetHuman1041529 indicated the issue is not fixed yet.
Sep 7th 3:34am
GetHuman1041529 indicated the issue is not fixed yet.
Sep 7th 8:07pm
GetHuman1041529 indicated the issue is not fixed yet.
Sep 11th 4:11am