Subject: *****-****-******-m**r-******Toronto- New York **Good evening **I booked * reg...

GetHuman-reneeatk's customer service issue with Megabus from August 2018

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The issue in GetHuman-reneeatk's own words
Subject: *****-****-******-m**r-******Toronto- New York **Good evening **I booked * regular seats for the above trip - departing from Toronto @**:** pm - we were delayed terribly due to unknown reasons. Regardless of the delay. My mother has bad arthritis and I was traveling with my * year old daughter- so I purchased * tickets for the bus so that I could allow my mom to have a smooth ride. We were *rd in line and had the option of sitting anywhere. With a * year old excited child she wanted to sit to the top by the window. Now I’m not familiar with the mega bus as we usually fly everywhere - so I wasn’t aware of the reserved seating etc. So long story short. We sat in the wrong seats and was rudely moved by the customer - and the driver of the vehicle Michael Taylor was also not accommodating- as I told him we had * seats as he reviewed our reservation. If I knew the seats were reserved I would never sit in anyone’s seat. No one runs to first class - when they know they booked economy seats. Regardless now. We had to live which is ok. But now out * seats are not together and we were the * rd on the bus prior so now it’s like we were last. This was our first experience and will be our last. The bus trip was ridiculously late - we left Toronto after *:** am. We were scheduled to leave at **:**pm. We never reached New York until around *:**pm this evening. I received an email regarding we will be compensated- but I feel that I should be refunded as for my first experience on this bus. Paying for * seats and not even getting the * seats due to an over booked flight - and rude customer service from the driver. He knew we were new and first no direction and on top of it all him and the loaders were talking back causing my * year old daughter to cry and be upset. We then had to sit behind the driver and he said we have to move again. This was upsetting as I was the only one playing musical chairs with a child at that time of the morning she was sleeping and I was the one having to find a seat - after purchasing * full tickets. Never again I will be sharing my story everywhere as this is not acceptable- and your customer service ***** by our first driver and the phone rep I spoke to today. I paid full price. No one gave me a * dollar seat. So I demand the respect like anyone else. If you don’t like your job find a new one. But my hard earn money will not be supporting this type of business practice again. The last two drivers that we had on the bus were exceptional. One even bought my daughter a toy from McDonalds. He actually saved your company. Everyone is new. Not everyone is use to taking the Megabus - or is familiar with it. Take the time to show respect to your customers - and have the manners to explain everything to everyone- get an assistant on each bus - your drivers look stressed. Also, yes we were behind time but rushing isn’t going to change anything. Safely first. It’s foggy outside - you can’t use high beam. We all drive - but won’t be fooled by the unknown. **I was told I would be getting compensated for my trip. I think I should get a refund and I also have a return Booking. Fix the problem ASAP !**Renee ATKINS

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Customer service issue
Reported by GetHuman-reneeatk
Aug 12th, 2018 - 2 years ago
Seen by 3 customers so far
Similar issue to 1887 others
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GetHuman-reneeatk started working on this issue
Aug 12th, 2018 6:01pm
GetHuman-reneeatk indicated the issue is not fixed yet.
Aug 15th, 2018 7:09pm