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Megabus Customer FAQ

Top Answers & How-to Guides

What is Megabus's Phone Number?

The question we are asked most often is about how to talk to Megabus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the policy for children traveling on Megabus?

Children are welcome to travel on Megabus as long as they are accompanied by an adult or guardian who is at least 17 years of age....
Ask any question you have about Megabus customer service, get an answer now.

Recent Megabus Customer Questions

bus has not arrived despite being due an hour ago

We apologize for any inconvenience caused. There may be several reasons for a delayed Megabus. It could be due to traffic congestion, weather conditions, mechanical issues, or unexpected events along the route. Our team will always do their utmost to make up for lost time while ensuring safety. However, we recommend customers to plan their schedules to allow flexibility for unexpected delays.
Asked Mar 9, 2024 11:36 PM

Help me with my Megabus customer service issue

Lost Luggage

How Do I Track My Lost Luggage from Megabus?

You can take steps to recover your lost luggage by visiting the Megabus website and filling out a lost luggage form. Your reservation...

Reservation Changes

How Do I Change My Megabus Reservation?

If your schedule changes, you can change your Megabus reservation in a few simple steps. Megabus allows you to trade in your reservation...

Can I make changes to my reservation online?

Yes, you can make changes to your reservation online with Megabus. We understand that plans can change, and we want to make it convenient...

Refunds

How do I get a refund from Megabus?

Megabus is a popular platform for city bus tickets in North America, offering great service and connectivity. Refunds for tickets are...

Baggage Allowance

What is the baggage allowance on Megabus?

The baggage allowance on Megabus is one piece of luggage and one personal item per passenger. The luggage must not exceed 62 inches...

Pets on Board

Can I bring my pet on board Megabus?

Unfortunately, Megabus does not allow pets onboard, with the exception of trained service animals assisting passengers with disabilities....

Discounts

Are there any discounts available for Megabus tickets?

Yes, Megabus offers several discounts for its tickets. Customers can take advantage of the "Low Fare Finder" tool on the website, which...

Bicycle Policy

Can I bring a bicycle on Megabus?

Yes, you can bring a bicycle on Megabus, but it is important to note that there are certain restrictions and requirements in place....

Wi-Fi Availability

Is there Wi-Fi available on Megabus?

Yes, Wi-Fi is available on Megabus. Passengers can enjoy complimentary Wi-Fi access while traveling on board. This allows them to stay...

Food and Drinks

Can I bring food and drinks on board Megabus?

Yes, you can bring food and drinks on board Megabus. However, we ask that you follow a few guidelines. Non-alcoholic beverages in resealable...

Carry-on Luggage Size

What is the maximum size for carry-on luggage on Megabus?

The maximum size for carry-on luggage on Megabus is 62 linear inches (157 cm) in total, combining the length, width, and height of...

Bus Stop Arrival

How early should I arrive at the bus stop before departure?

Passengers are advised to arrive at the bus stop at least 15 minutes before the scheduled departure time. It is highly recommended...

Mobile App

Is there a Megabus app available for booking tickets?

Yes, there is a Megabus app available for booking tickets. The Megabus app provides a convenient and user-friendly platform for customers...

Charging Outlets

Are there charging outlets on Megabus for electronic devices?

Yes, Megabus provides charging outlets on the majority of their buses. Passengers can conveniently charge their electronic devices...

Children Policy

What is the policy for children traveling on Megabus?

Children are welcome to travel on Megabus as long as they are accompanied by an adult or guardian who is at least 17 years of age....
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