I had the absolute worst experience on MegaBus trip Reservation Number **-****-******-M...

GetHuman952463's customer service issue with Megabus from August 2018

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The issue in GetHuman952463's own words
I had the absolute worst experience on MegaBus trip Reservation Number **-****-******-M**R-****-ATL-JAC. I paid extra to get a top seat at the front of the bus try to attempt to guarantee a comfortable bus experience, however, MegaBus failed to meet my expectations in every single way. First off, when I arrived to my assigned seat there was water on my seat, food crumbs everywhere, and the floor was extremely sticky the bus was obviously not cleaned. There was also a trash bag tied to my seat inches from my head that the entire bus used for their fast food waste. Secondly, when we started moving water leaked in from the roof and went all over my laptop computer! Terrible! I was able to wipe the water away before it destroyed it. Third, the WiFi intenet never worked (the entire reason why I booked the bus so I could get work done while on my trip). And lastly, and worst, the air conditioning went out half way through our * hour trip. The bus driver stopped numerous times and told us passangers that disbatch wouldn’t send anyone out to fix the problem. The lack of air conditioning is a huge issue for me, I am transporting breast milk and currently breastfeeding my * month old newborn baby. Not having air conditioning makes me feel sick and like I am going to pass out. I would like to be fully reimbursed for my round trip. This was an awful experience all around.

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Megabus

Customer service issue
Reported by GetHuman952463
Aug 4th, 2018 - 3 years ago
Fixed
Seen by 22 customers so far
Similar issue to 1709 others
0 customers following this
Items needed
Name on booking
Booking number
Email on the booking

Timeline

GetHuman952463 started working on this issue
Aug 4th, 2018 9:40pm
GetHuman952463 indicated the issue is not fixed yet.
Aug 4th, 2018 10:42pm
GetHuman952463 indicated the issue is not fixed yet.
Aug 4th, 2018 11:42pm
GetHuman952463 indicated the issue is not fixed yet.
Aug 5th, 2018 10:42pm
GetHuman952463 indicated the issue is not fixed yet.
Aug 5th, 2018 10:43pm
GetHuman952463 indicated the issue is not fixed yet.
Aug 7th, 2018 10:48pm

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