I had the absolute worst experience on MegaBus trip Reservation Number **-****-******-M...
GetHuman952463's customer service issue with Megabus from August 2018
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The issue in GetHuman952463's own words
I had the absolute worst experience on MegaBus trip Reservation Number **-****-******-M**R-****-ATL-JAC. I paid extra to get a top seat at the front of the bus try to attempt to guarantee a comfortable bus experience, however, MegaBus failed to meet my expectations in every single way. First off, when I arrived to my assigned seat there was water on my seat, food crumbs everywhere, and the floor was extremely sticky the bus was obviously not cleaned. There was also a trash bag tied to my seat inches from my head that the entire bus used for their fast food waste. Secondly, when we started moving water leaked in from the roof and went all over my laptop computer! Terrible! I was able to wipe the water away before it destroyed it. Third, the WiFi intenet never worked (the entire reason why I booked the bus so I could get work done while on my trip). And lastly, and worst, the air conditioning went out half way through our * hour trip. The bus driver stopped numerous times and told us passangers that disbatch wouldn’t send anyone out to fix the problem. The lack of air conditioning is a huge issue for me, I am transporting breast milk and currently breastfeeding my * month old newborn baby. Not having air conditioning makes me feel sick and like I am going to pass out. I would like to be fully reimbursed for my round trip. This was an awful experience all around.
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