Want refund due to bus mechanical issues!

I needed to get to my daughters to help her with infant on road trip. I was unable to get there in time to help her. ... Dear Megabus customer service, *My bus had mechanical issue and did not arrive for departure. It is currently * hours delayed and no bus. I will miss my ride in Atlanta due to the delay. Therefore, I will not be taking the Megabus and want a refund.**Thank you,*Kristin Lione* *Reservation summary for order AHEZAPA *Reservation Number* **-****-******-M**R-****-DUR-ATL *Date: July *, **** *From: Durham, NC, Willard St. outside of Durham Station Transportation Center (*:** PM) *To: Atlanta, GA, MARTA Civic Center - *** W Peachtree St NW (**:** AM) * Seat(s): ** **Passengers: * *Price: $**.** (inclusive of reserved seat price: $*.**) *Cost and Payment Summary *Ticket Price: $ **.***Booking Fee: * $ *.** *Total Paid: $ **.** *Worldpay's merchant reference: ********-*************