Want refund due to bus mechanical issues!

GetHuman848065's customer service issue with Megabus from July 2018

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The issue in GetHuman848065's own words
I needed to get to my daughters to help her with infant on road trip. I was unable to get there in time to help her. ... Dear Megabus customer service, *My bus had mechanical issue and did not arrive for departure. It is currently * hours delayed and no bus. I will miss my ride in Atlanta due to the delay. Therefore, I will not be taking the Megabus and want a refund.**Thank you,*Kristin Lione* *Reservation summary for order AHEZAPA *Reservation Number* **-****-******-M**R-****-DUR-ATL *Date: July *, **** *From: Durham, NC, Willard St. outside of Durham Station Transportation Center (*:** PM) *To: Atlanta, GA, MARTA Civic Center - *** W Peachtree St NW (**:** AM) * Seat(s): ** **Passengers: * *Price: $**.** (inclusive of reserved seat price: $*.**) *Cost and Payment Summary *Ticket Price: $ **.***Booking Fee: * $ *.** *Total Paid: $ **.** *Worldpay's merchant reference: ********-*************
I called customer service and the agent did not have information and would not help me with refund request,
Please refund me or give me full credit
I have traveled on Megabus a dozen times!
I have also sent Megabus a direct email
I have an issue with Megabus too
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Megabus

Bus from Durham to Atlanta
Customer service issue
Reported by GetHuman848065
Jul 4th, 2018 - 4 years ago
I have an issue with Megabus too
Fixed
Seen by 15 customers so far
Similar issue to 1407 others
0 customers following this
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Items needed
Name on booking
Booking number
Email on the booking

Timeline

GetHuman848065 started working on this issue
Jul 4th, 2018 1:10am
GetHuman848065 indicated the issue is not fixed yet.
Jul 4th, 2018 2:11am
GetHuman848065 indicated the issue is not fixed yet.
Jul 4th, 2018 2:16am
GetHuman848065 confirmed the issue is fixed. Hooray!
Jul 6th, 2018 2:55am