Reservation numbers. AG*YPXY. and. AHB*BY**Hey my name is Doug Elliot and my daughter...

GetHuman752159's customer service issue with Megabus from June 2018

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The issue in GetHuman752159's own words
Reservation numbers. AG*YPXY. and. AHB*BY**Hey my name is Doug Elliot and my daughter lives in DC and she lives in a Community for adults with intellectual disabilities. She was planning a trip to NY city but the trip got canceled. She tried to rebook it but was a day late from the ** Day limit. She was unable to access her email for the last week because she was sick. I schedule her another trip Reservation AHB*BY. Her first trip she got was for * dollar and the new trip cost her **.**. In her JV Community they are only allowed to spend *** dollars a month. She is very anxious About this additional expense she needs to pay. Is there any way she can get her new trip at the original price she paid of one dollar. Her original trip price was one dollar and now the new one is **.**. I Know she missed the ** day period to reschedule but she was sick and could not access her email to reschedule. I already book her another trip at **pm that day which is fine she will still be able to go to New York but for a Young woman like her the additional expense is very troubling for,her. Any help you can do for me would be appreciated. **Original reservation. AG*YPXY. UNDER Email S*****@***.com**New reservation I got her. AHB*BY. Under email. D*****@***.com*Doug Elliot ***-***-****

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Customer service issue
Reported by GetHuman752159
Jun 5th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 121 others
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GetHuman752159 started working on this issue
Jun 5th, 2018 3:14pm